This Privacy Policy describes how Trinevia Technologies Private Limited ("Trinevia", "we", "us", "our") collects, uses, shares and protects personal information when you visit this website, contact us, or engage us for services. By using this website you agree to the practices described here.
01Who we are
Trinevia Technologies Private Limited is a company incorporated in India (CIN: U62099GJ2026PTC184471). We are the data fiduciary responsible for personal information collected through this website.
Registered address: F-301, Jay Yogeshwar Complex, Kudasan, Gandhinagar - 382421.
Contact for privacy requests: contact@trinevia.com.
02Information we collect
We collect only what we need to respond to you and run our business:
- Information you provide: your name, email address, company name, the service you are interested in, and the project details you share through the contact form or by email or phone.
- Information collected automatically: IP address, browser type, device information, pages visited and timestamps, recorded in server logs by our hosting provider and by the analytics tools described below.
- Client engagement information: if you become a client, contact details of your team, billing information, and materials you share with us to deliver the project.
03How we use information
We use personal information for the following purposes:
- To respond to enquiries and provide the information you request
- To prepare proposals, enter into contracts and deliver services
- To send project-related and administrative communications
- To maintain records required for legal, tax and accounting purposes
- To keep this website secure, prevent spam and abuse, and fix technical issues
- To improve the content and functionality of this website
04Legal basis for processing
We process personal information on the basis of your consent (for example, when you submit the contact form), to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, and for legitimate uses permitted under applicable law.
We do not send marketing emails unless you have asked to receive them. You can withdraw consent at any time by contacting us.
05Cookies and analytics
We use analytics to understand how visitors use this website so we can improve it. We do not use advertising or remarketing tools.
Vercel Web Analytics, provided by our hosting provider Vercel Inc., records aggregated page views and basic technical information (such as browser, device type, country and referring page). It does not use cookies and does not identify individual visitors.
Google Analytics, provided by Google LLC, uses cookies to collect information such as the pages you visit, how long you stay, your approximate location, device and browser. Google processes this information on our behalf; IP addresses are not logged or stored in Google Analytics 4. You can opt out using your browser's cookie settings or Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).
06Sharing of information
We do not sell, rent or trade your personal information. We share it only in the following limited circumstances:
- With service providers who help us operate the website and our business, under obligations of confidentiality
- With professional advisers such as auditors, accountants and lawyers, where necessary
- With government authorities or law enforcement when required by law or a valid legal process
- With a successor entity in the event of a merger, acquisition or restructuring, subject to this policy
07Third-party services
We currently rely on the following providers, which may process data outside India:
- Vercel Inc. — website hosting, deployment and privacy-friendly web analytics
- Google LLC — website analytics (Google Analytics)
- Resend — delivery of contact form submissions by email
08Data retention
Enquiry data is kept for as long as needed to respond to you and follow up on a potential engagement, and in any case no longer than 3 years after our last communication, unless you ask us to delete it sooner.
Client records, contracts and invoices are retained for the period required under Indian tax and company law (generally 8 years). Server logs are retained for a short period for security purposes and then deleted automatically.
09Data security
We use reasonable technical and organisational safeguards to protect personal information, including encrypted connections (HTTPS), access controls limited to people who need the data, and reputable infrastructure providers.
No method of transmission or storage is completely secure. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by law.
10Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Access a summary of the personal information we hold about you
- Request correction, completion or updating of inaccurate information
- Request erasure of your personal information where it is no longer needed
- Withdraw consent you have previously given
- Nominate another person to exercise your rights in the event of death or incapacity
- Raise a grievance with us and, if unresolved, with the Data Protection Board of India
11International visitors
If you contact us from outside India, your information will be processed in India and by the providers listed above. Where local laws such as the GDPR give you additional rights, we will honour reasonable requests to exercise them.
12Children's privacy
This website and our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
13Grievance officer
In accordance with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer with any complaint or concern about the processing of your personal information:
Name: Jayendrasinh Zala, Co-founder & Director. Email: contact@trinevia.com. Address: F-301, Jay Yogeshwar Complex, Kudasan, Gandhinagar - 382421.
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
14Governing law
This Privacy Policy is governed by the laws of India. Any disputes arising from it are subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat.
15Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Significant changes will be highlighted on this website.